FREQUENTLY ASKED QUESTIONS

Everything You Need to Know

Orders, delivery, returns, and payments at The Glam Edition.

ORDERS & PAYMENTS

What payment methods do you accept?

We accept Whish, Cash on Delivery (COD), and major credit/debit cards. Payments can be made in USD or LBP.

Do I need to create an account to place an order?

No. Guest checkout is available, so you can place an order without creating an account.

Where do you deliver?

We currently deliver within Lebanon only.

DELIVERY & CLICK & COLLECT

How long does delivery take?

Orders are delivered within 3 to 5 business days from the time your order is confirmed.

How much does delivery cost?

A flat delivery fee of $4 applies to all orders within Lebanon.

Can I pick up my order instead of having it delivered?

Yes. Click & Collect is available upon request. After placing your order, contact us on WhatsApp at +961 70 966 366 to arrange pickup.

RETURNS & EXCHANGES

What is your return and exchange policy?

You may request a return or exchange within 14 days of receiving your order.

Are all products eligible for return?

Products that have been opened or damaged are not eligible for return or exchange. To be eligible, items must be unopened, unused, and in their original condition.

How do I start a return or exchange?

Contact our team on WhatsApp at +961 70 966 366 within 14 days of receiving your order, and we'll guide you through the next steps.

PRODUCTS & SAMPLES

Are your products 100% authentic?

Yes. The Glam Edition is the official e-commerce platform of Socodile Holding, and all products are sourced as authentic, genuine items.

Do orders come with free samples?

Yes. Orders with a minimum spend of $40 include complimentary samples.

CONTACT & SUPPORT

How can I reach customer service?

The fastest way to reach us is via WhatsApp at +961 70 966 366. Our team is happy to help with orders, delivery, returns, or any other questions.